Commitment

We are fully committed to keeping you informed and involved in the wealth management process. This pledge attests to that commitment. We pledge to provide you with experienced financial advice, supported by our team and our systems to consistently fulfill that promise.

Together, we share this responsibility and the following is an overview of our commitment to that end. Additionally, we outline what we will need in return to help you succeed.

It is vital to your financial success that we meet regularly to review your portfolio, assess any changes in your circumstances and keep you informed of any issues that may affect your financial future. During our initial appointment we will develop a communication agreement for portfolio reviews. Even if no changes are necessary, we will touch base and provide you with an update. However, if market conditions or your particular situation requires it, it may be necessary for us to call more frequently.

As part of our commitment to helping you achieve your goals and objectives, we provide the core wealth management services that have come to exemplify the Trowbridge Financial Services name. To that end, we either provide or facilitate many aspects of financial planning. These services are listed below.

• 401(k), 403(b), and 457 plans
• IRA, Roth IRA, Brokerage and Managed Accounts
• Education Saving Plans, 529 Plan
• Estate Planning
• Business Succession Planning
• Trusts and Charitable Giving
• Retirement Planning Insurance, Critical Illness Contingency Planning
• Multi-generational Financial Planning
• Travel Insurance
• Investment Advisory - Fee Based Accounts

In terms of day-to-day service, we have established the following standards:

Response time:

You should always feel free to contact us any time. You can expect that any call made to our office before 4:00 p.m. will be returned by your advisor or someone on the team, on the same day. Calls made after 4:00 will be returned on the next business day.

Problem resolution:

While we strive to perform error free, we promise that any discrepancies will be resolved within a resonable time frame, and a status update within that time.

We focus on delivering financial solutions tailored to your special needs. Each member of our team plays an important role in meeting those needs. Below is an overview of our team, along with details on who to call with specific questions.

• Susan Trowbridge: (Insurance Agent, Reg. Representative, Owner) - Portfolio Reviews, Mutual Funds, CD's, Annuities, 401(k), 403(b), 457's, IRA's, Roth IRA's, Education Saving Tools, 529 Plans, Estate Planning, Retirement Planning, Health Insurance, Life Insurance
• Dana Trowbridge-Mette: (Insurance Agent, Reg. Representative, Investment Advisor) - Portfolio Reviews, Mutual Funds, CD's, Annuities, 401(k), 403(b), 457's, IRA's, Roth IRA's, Education Saving Tools, 529 Plans, Estate Planning, Retirement Planning, Health Insurance, Life Insurance, Travel Insurance (GeoBlue), Investment Advisory Fee-Based Accounts
  
• Danielle Riffle: (Customer Service Representative – Investments) - Account Values, Investment Appointments, Form Updates, Statements Questions, Financial Questions, Marketing
• Samantha Johnson: (Insurance Agent Assistant) - Group and Individual Medical, Dental and Vision Quotes, Benefit Questions, Short/Long Term Disability, Billing Questions, Employee Enrollments and Terminations, COBRA, ACA and POP, Marketing
• Diana Parran: (Insurance Agent Assistant) - Group and Individual Medical, Dental and Vision Quotes, Benefit Questions, Short/Long Term Disability, Medicare Questions, Claims, Billing Questions, Employee Enrollments and Terminations, HRAs, HSAs, COBRA, ACA and POP

We commit to numerous hours of continuing education every year. This will help us to keep completely up to date on our multifaceted and dynamic industry. If we will be out of the office for any period of time, attending industry conferences, we will include an announcement on our website.

Up to this point, our service commitment to you has been outlined. We believe this is a collaborative effort and we view you as a partner. With your help we can fulfill our promises to provide you with the best possible advice that we can offer. In return, we ask that our clients commit to meeting with us and providing us with all necessary information to ensure that we are managing your assets.

Based on our initial assessment of your long-term goals and risk tolerance we have agreed on an asset mix of (details). This mix was identified to provide you with the management that you are seeking. We will do our best to keep you, and your assets, focused on success and urge you not to deviate.